IMI supports Chronic Care Management (CCM), Remote Patient Monitoring (RPM), Remote Therapeutic Monitoring (RTM), Principal Care Management (PCM), Advanced Primary Care Management (APCM), Transitional Care Management (TCM), Behavioral Health Integration (BHI), and Chronic Pain Management (CPM). Programs can be launched individually or combined on a single platform with shared device provisioning, alert workflows, and time tracking.
Frequently Asked Questions
Clear answers about remote care programs, device setup, EHR workflows, billing support, and how practices get started with IMI.
IMI is designed to fit into existing clinical documentation workflows. Our platform supports integration approaches that connect monitoring data, care plan documentation, and activity logging with your EHR environment. During onboarding, we work with your clinical and IT teams to align data flow and documentation practices so remote care activities are captured where your staff already works.
No. IMI devices transmit readings over cellular LTE networks. Patients do not need home Wi-Fi, Bluetooth pairing, or a smartphone app. Devices arrive pre-configured — patients take a reading and data flows automatically to the clinical dashboard.
Timeline varies by practice size and scope, but most implementations follow a structured onboarding path: program design and eligibility review, staff training, device provisioning workflow setup, and a phased patient enrollment period. Many practices begin enrolling patients within a few weeks of kickoff, with ongoing support from our onboarding team through go-live.
Yes. IMI provides program-aware documentation, automated time tracking for billable minutes, and guidance on applicable CPT codes for each program. Our billing support helps clinical and revenue cycle teams understand documentation requirements — though final coding and billing decisions remain the responsibility of your practice.
IMI workflows are designed with HIPAA awareness in mind. Protected health information is handled through secure transmission and access controls across device data, clinical dashboards, and documentation tools. We emphasize audit-ready practices and work with your team during onboarding to align with your organization's security and compliance policies.
Hands-on training is included for both clinical and administrative teams. Training covers device provisioning and patient education, dashboard review and alert triage, care plan documentation, time tracking for billable activities, and billing workflow basics. Refresher sessions are available as your program scales.
Primary care, cardiology, pulmonology, endocrinology, multi-specialty groups, and rural or community health centers all benefit from IMI's remote care programs. Any practice managing Medicare patients with chronic conditions — or launching RPM for vitals monitoring — can use our platform. See our specialty pages for program and device recommendations tailored to your service line.
Request a demo through our contact page. We will walk through your current patient population, program goals, and operational setup. From there, we outline an implementation plan covering device selection, staff training, EHR workflow alignment, and a phased enrollment approach suited to your practice.
Eligibility depends on the specific program and payer requirements. Most IMI-supported programs focus on Medicare beneficiaries with qualifying chronic conditions, though some programs and codes apply to broader populations. CCM generally requires two or more chronic conditions; RPM requires a condition where physiologic monitoring is clinically relevant. We help practices identify eligible patients during onboarding — but eligibility determinations and medical necessity documentation remain your clinical team's responsibility.
IMI offers cellular-connected blood pressure monitors, glucose meters, pulse oximeters, weight scales, and spirometry devices. All devices transmit over LTE with no patient Wi-Fi setup. Device selection depends on your patient population and program mix — for example, glucose meters for diabetes programs, pulse oximeters for respiratory patients, and weight scales for heart failure management.
In many cases, yes — a patient may qualify for both CCM and RPM, for example. IMI's platform supports running multiple programs with shared device data and separate time tracking for each service. Our onboarding team helps you understand program stacking rules and documentation requirements so billing remains compliant.
Still have questions?
Our team can walk through your patient population, program goals, and implementation timeline — schedule a demo to get started.